Frequently Asked Questions
Everything you need to know about our products and processes.
What are peptides?
Peptides are short chains of amino acids that are commonly studied for their role in biological signalling, cellular communication, and metabolic processes.
Are these products for human consumption?
No. All products are supplied for research use only and are not intended for human consumption, medical use, diagnosis, treatment, or prevention of any disease.
Are your products tested?
Yes. Products should be supported by batch testing and/or Certificate of Analysis references where available. This helps confirm purity, identity, and quality standards.
What does Research Use Only mean?
Research Use Only means the product is intended solely for laboratory, analytical, or research purposes. It should not be used as a medicine, supplement, food ingredient, cosmetic ingredient, or injectable product.
How should peptide vials be stored?
Most peptide vials should be stored in a cool, controlled environment. Where stated on the product label, vials should be refrigerated at 2–8°C.
Do you provide dosage or usage instructions?
No. We do not provide dosing, treatment, or usage instructions. These products are supplied for research purposes only.
Can I request a Certificate of Analysis?
Yes. Where available, a Certificate of Analysis can be provided or referenced for the relevant batch.
What purity are the products?
Product purity may vary by compound and batch. Where stated, purity information will be listed on the product label or supporting batch documentation.
Are the products sterile?
Unless explicitly stated in the product documentation, products should not be assumed to be sterile.
Do the products come reconstituted?
No. Peptide vials are generally supplied in lyophilised powder form unless stated otherwise.
Where do you ship?
Shipping availability depends on the destination and product type. Customers are responsible for ensuring that any product ordered is permitted under their local laws and regulations.
How long does shipping take?
Shipping times depend on destination, courier availability, and order processing. Estimated delivery information should be provided at checkout or after order confirmation.
Can products be returned?
Due to the nature of research-use products, returns may be restricted. Products that require temperature control or have been opened are usually not eligible for return.
Can I cancel an order?
Orders may be cancelled only if they have not yet been processed or dispatched.
Are these products approved medicines?
No. These products are not supplied as approved medicines and should not be marketed, sold, or used as treatments.
Who can purchase these products?
These products are intended for qualified research buyers, laboratories, or individuals purchasing strictly for lawful research purposes.
Why do I need to accept terms before purchasing?
Because these are specialist research-use products, buyers must confirm that they understand the product restrictions, storage requirements, and non-medical-use terms before placing an order.
